STORE POLICIES

WE MAKE MISTAKES 

Sometimes Hey, we're not perfect (but we try)! If we've sent you the wrong or damaged item, we will take care of return shipping and ship a replacement at no additional charge to you. If an error has occurred with your order please contact immediately through e-mail at hello@tbeapparel.comand we will assist you with resolution.

EXCHANGES/FINAL SALE ITEMS
Any and all items that have been laundered or altered in any way cannot be accepted for exchange If you find that there is a problem with your order, please contact us within 48 hours of delivery and we will do everything we can to correct the mistake immediately. All sales items are final sale, we're sorry but we cannot accept returns or exchanges on sale items. If you have a problem with your order, please contact us using the contact form or via email hello@tbeapparel.com. We do not offer returns or exchanges on seasonal items such as holiday shirts.

EXCHANGES - If you find that you ordered the wrong size and need to exchange an item for a different size please send us an email to hello@tbeapparel.com so we can send you an exchange form. Once we receive the item in it's original condition we will exam the item to make sure it has been unwashed and unworn. We will then issue you a store credit in the amount of the original cost of your purchased item minus any shipping costs. We do not refund shipping costs for any reason.Customers are also responsible for all shipping charges in the event of an exchange. Please e-mail us within 48 hours of receiving the item to process the exchange. We must receive your return within 10 days of the USPS delivery date. If you would like to exchange / return an item because of an error on our part, please email us at tbeapparel@gmail.com first to make sure your exchange/return is able to be processed. We are only able to process an exchange and or return that is made within 10 days of your USPS delivery date. Also, we allow items to be exchanged/returned only if they are unwashed and unworn, and if we are still carrying the specific items. Otherwise a refund or store credit will be offered. We cannot hold items until restocks arrive. Returns (minus return shipping charges) will be processed as soon as possible after we receive it from our P.O Box. Please note we do not refund shipping charges for any reason and the customer is responsible for all shipping charges in the event an item needs to be returned or exchanged.

*As with any toy or other baby item be sure to never leave children unsupervised -- purchaser assumes all liability *
NOT INTENDED FOR SLEEPWEAR

SHIPPING/PROCESSING TIME

All items are handmade and made to order. Processing will take up to 5 days once payment is received. All orders are then shipped first class USPS unless other arrangements were made prior to the shipment of your order. If your order was placed on a holiday or weekend, it will be processed the following business day. Once your order is shipped, please allow 3-6 days for US delivery and 2-8 weeks for international delivery. International shipping times vary and are based on your postal service and customs department. In most cases, international orders are delivered within 3 weeks. Shipping times are only an estimate and are not guaranteed by the postal service. Shipping may take longer during busy times and holidays.shipping times vary and are based on your postal service and customs department. Shipping times are only an estimate and are not guaranteed by the postal service. Shipping may take longer during busy times and holidays.

SHIPPING DISCLAIMER

The Blue Envelope is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but “not received” are the responsibility of you and your local Post Office. Please contact your local Post Office for these rare instances/situations. Also, delayed scanning on USPS is beyond our control once the package leaves our premises. For international customers, please be advised that The Blue Envelope is not responsible for any potential customs' fees.